Version: 1.0, 16 September 2026
Alice and Bear Holdings Pty Ltd (ACN 701 192 896, ABN 84 701 192 896) trading as With A Bow
This policy explains which records With A Bow keeps, how long we keep them, and what happens when that time is up or when you close your account.
In this policy, "With A Bow", "we" and "us" mean Alice and Bear Holdings Pty Ltd trading as With A Bow. The periods below come from section 14 of our Privacy Policy. If this page and the Privacy Policy ever differ, the Privacy Policy applies.
We keep records so we can run the Platform, deal with questions and disputes about gifts, prevent fraud, and meet our legal obligations, including the requirement to keep records that record and explain our transactions for tax purposes.
We do not keep Personal Information longer than we need it for those reasons.
| Record | How long we keep it |
|---|---|
| Financial and transaction records for an event, including gifts, payments, fees, refunds and disputes | Seven years after that event closes to gifts, then deleted |
| Your account and the personal information in it | Seven years after your most recent event closes to gifts, then deleted |
| An account that never created an event | Two years after it was created, then deleted |
| Session recordings, where you accepted analytics | 30 days, then deleted |
| Website error reports | 30 days, then deleted |
Each event is counted on its own. Creating a new event does not extend how long we keep the records of an earlier one. It does restart the period for your account.
When you close your account or ask us to delete your information, we delete or de-identify your Personal Information within a reasonable period.
We keep the event records in section 3 for their full period, because the law and our dispute and fraud obligations require it. We do not use those records for marketing or any new purpose.
We may keep a record beyond the period in section 3 while a dispute, complaint, investigation, legal claim or request from a regulator or law enforcement body that involves it is still open. We delete it once the matter is resolved and the period has ended.
Our systems keep backups for disaster recovery. A deleted record may stay in a backup until that backup expires in the ordinary course. We do not restore deleted records from backups except to recover from a technical incident, and if we do, we delete them again.
Core account and event records are stored in Sydney, Australia. Some records are held by our service providers, including outside Australia, as described in section 9 of our Privacy Policy.
Our Privacy Officer is responsible for this policy and for making sure records are kept and deleted as it describes.
We review this policy at least once a year, and whenever our service or the law changes.
If you have a question about this policy or about the records we hold about you, email hello@withabow.com.au. Section 15 of our Privacy Policy explains how to ask for access, correction or deletion.